Contact Us  l  Tech Help

General Policies

Price Changes
All prices on this site are subject to change without notice.
 
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Photos and Graphics
Images displayed of parts/items listed may not always exactly represent the item. Some images are used for general reference only. Please contact us if you have a question about a particular image found on our website before making your purchase. Please read any small print found below an image.
 
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Typos and Misprints
We disclaim responsibility for any printing or typographical errors, and do not guarantee that all information found on this website is accurate.

We endeavor to provide accurate and up-to-date information on the products and services listed on our Web Sites, however, as we cannot verify all information from all manufacturers and providers and as errors in gathering and publishing such information may occur, Flatlander Racing/IPP does not warrant that the product and service listings are or will always be accurate, complete or current and we shall not be liable or responsible as a result of any errors therein.

Therefore, Flatlander Racing reserves the right to refuse or cancel any orders placed for products listed at the incorrect price and shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, and your order has been canceled, Flatlander Racing shall immediately issue a refund to you in the amount of the incorrect price.

The part on the website says one price, but when I add it to my shopping cart, a different price shows up?
This occurs when a price has been entered wrong either in our website or in our database. Please contact the Web Design Dept. and include the Part # and price in question. The Web Design Dept will correct the pricing and let you know what the actual price is.

The price displayed on the website is less then the price the Sales Department gave me over the phone, shouldn't I only have to pay the website price?
Sometimes you may find pricing typos on our website. We hope you understand we work very hard to keep our website correct, but mistakes do happen. Unfortunately, you must pay the correct price of the part, and not the typo price.

I just received an email saying that the part on the website I want isn't correct. What's going on?
With 100,000+ parts online, we are constantly updating our web pages and database. On rare occasion you may come across a part or web page that is currently being updated and so the price or description may be wrong. Additionally, typos and misprints do occur. If this happens, you may receive an email in response to your inquiry or order letting you know what the actual cost of the item is. When this happens, we work very hard to get the part or web page updated immediately for you. If you order an item and the cost is different then the web page or shopping cart shows, we will notify you before proceeding with your order.
 
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Security
We use a secure online ordering system so that your personal information is secure. Whether you place your order Online, by US Mail, Fax, or Telephone, we will never use your information for anything other than your purchase, nor will we release the information to any outside sources under any circumstances.

Please see complete information on our Site and Shopping Cart Security here.
 
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Privacy
We do not collect personal information without your knowledge. We only collect needed personal information with regards to any order you choose to place with us. Personal information will not be sold, disclosed, or shared with 3rd parties unless we need to drop ship your order directly from the manufacturer. In that case the manufacturer will be given your name and shipping address so that they may ship your order to you. Please contact us if you have questions pertaining to our Privacy Policy.
 
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Consumer Responsibility
In our attempt to help with Technical information, we use our best educated judgment. In cases of compression, the customer or his mechanic shop must check for the proper parts supplied. Failure to do so will in no way make Flatlander Racing/IPP responsible for pistons that have been installed. In any case where an assembly has been balanced, Flatlander will only be responsible up to the cost of $100.

Custom Parts/Special Orders
Please see our Custom & Special Orders section for consumer responsibility for custom parts & special orders.