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Contact Us l
Tech Help
Custom & Special Orders
All items not in stock and/or are designed or created specifically for
the customer are considered to be Custom or Special Orders. The
customer and/or mechanic must check that the proper parts are
supplied before installation. Failure to do so will in no way make
Flatlander Racing responsible for any damage to parts or engine that
have been installed.
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Ordering
Please call our Sales Department at (603) 378-0090 to place all
Custom/Special Orders.
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Returns
Can I return a Custom or Special Order?
Custom & Special Orders can not be returned. (All items not in stock
and/or are created unique for the customer are considered to be
special orders).
I think my custom part might not be
correct, what do I do?
Please
contact our Technical Department first with any questions you
may have on a custom or special order part BEFORE installing.
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Cancellations/Refunds
Can I cancel a Custom Part?
Custom parts cannot be cancelled once they have been started in
production under any circumstances.
To cancel custom parts before production, you must first call
us at (603) 378-0090 and ask to speak with a manager to request a
Custom Parts Cancellation Code. Please keep a copy of your Custom
Parts Cancellation Code and Manager's name for your records.
My custom motor is taking too long to
build, can I cancel it?
Custom Motors are non-refundable for any reason. Please
note that the time to build custom motors will vary depending on the
type of motor and any potential complications that may arise. Motors
taking 4-6 months to complete are not uncommon.
Due to the intended usage of custom motors & parts, all products
are sold without any expressed, unexpressed, implied, un-implied
warranty under any circumstances. We assume no responsibility in any
shape, form or manor. Any action taken against Flatlander Racing or
its subsidiary companies, is taken at the total and complete expense
of the purchaser. All motors are intended for off highway total risk
applications. All parts are under warrantee only as stated by the
manufacturer. Customer assumes all costs and expenses for any legal
action taken by said person.
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