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Returns, Replacements & Refunds

  • Return Policy
  • Refunds
  • Exchanging a Broken or Incorrect Item
  • Packing & Sending Your Return
  • Custom/Special Orders
  • Product Specific Policies

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Returns, Replacements & Refunds

Return Policy
You may return new, uninstalled items within 30 days of delivery for a refund. Items must be in their original condition and returned in their original packaging, packed inside another box. We'll also pay the return shipping costs if the return is a result of our error.

You must return all items included with the part you are returning. Returns that are missing small items (such as gaskets, bearings, pulleys, etc), will not be accepted.

You must contact us before making any returns to get a return authorization number.

  • If you are returning and item because of an error made by you, the customer, a 15% re-stocking fee will be imposed upon the cost of the item being returned. (NOTE: Turbo Kits are subject to a 25% re-stocking fee)
  • If an error was made by Flatlander Racing, no re-stocking fee will be imposed. The return/exchange must be shipped prepaid by the customer. Upon receipt of the item, Flatlander will reimburse the customer for shipping costs.
  • Items must be returned in the original packaging, packed inside another box (so that they may be re-sold).
  • Items must be in their original condition and not have been installed at any time or they will not be accepted.
  • All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
  • We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss.
  • We cannot accept returns on custom or special ordered parts.
  • Heavily damaged items not caused during shipping transit, or exchanges beyond 30 days of original order date will not be accepted.
  • In the event an item is damaged from shipping, a claim must be filed through UPS via Flatlander Racing. You must contact us first in order to file a claim.
How do I make a return?
Please contact our Customer Service Department to make a return and receive a return authorization number. All returns must be authorized before being sent back to us.

How do I return a "drop-shipped" item?
Some items which are drop-shipped directly from the manufacturer may be returned directly to their warehouse. Again, the item must be in its original packaging and you must contact our Customer Service Dept. before you send it back so that we can arrange for the return. In most cases you will be given a Return Authorization # and in some cases a name or department to Attn: the package to. A 15% restocking fee will be accessed upon the item(s) being returned once they have been processed.
 
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Refunds

When will I get my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How will my refund be given?
All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with. Orders paid using money orders, bank checks, personal checks or wire transfers will be refunded by a business check.
 
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Exchanging a Broken or Incorrect Item
If you placed your order online, it's always helpful if you have your Order # and email address that you used when placing your order handy.

My parts arrived broken, what do I do?
You will need to contactour Customer Service Dept. Please have the Part # of the part that is broken ready to give to our Customer Service staff.

I received the wrong parts, what do I do?
You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you received, as well as the correct Part # that you need, ready to give to us.

I ordered the wrong part and need to exchange it!
You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you ordered, as well as the correct Part # that you need, ready to give to us.
 
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Packing and Sending Your Return

How do I need to package my return?
All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.

How should I ship my return?
We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
 
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Custom/Special Orders

Please refer to our Custom/Special Orders section for all policies regarding ordering, changing or cancelling custom/special orders.
 
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Product Specific Policies

Turbo Kits:
Turbo Kits are subject to a 25% re-stocking fee

Custom/Special Order Parts:
- Custom/Special Order Parts are non-returnable.
- No assembly or shop costs are covered for any installation or removing of engine parts.

Custom Motors:
Custom Motors are non-refundable for any reason (please note that the time to build custom motors will vary depending on the type of motor and any potential complications that may arise. Motors taking 4-6 months to complete are not uncommon). 



 
 
 
 
 
 
 
 
 

Sales/Tech Line: (603) 378-0090
Email: [email protected]


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