| Help Topics |
| Back to Main Help
Section Returns, Replacements & Refunds
- Return Policy
- Refunds
- Exchanging a Broken or Incorrect Item
- Packing & Sending Your Return
- Custom/Special Orders
- Product Specific Policies
|
|
Contact Us l
Tech Help
Returns, Replacements & Refunds
Return Policy
You may return new, uninstalled items within 30 days of delivery for
a refund. Items must be in their original condition and returned in
their original packaging, packed inside another box. We'll also pay
the return shipping costs if the return is a result of our error.
You must return all items included with the part you are returning.
Returns that are missing small items (such as gaskets, bearings,
pulleys, etc), will not be accepted.
You must contact us before making any returns to get a return
authorization number.
- If you are returning and item because of an error made by
you, the customer, a 15% re-stocking fee will be imposed upon
the cost of the item being returned. (NOTE: Turbo Kits are
subject to a 25% re-stocking fee)
- If an error was made by Flatlander Racing, no re-stocking
fee will be imposed. The return/exchange must be shipped prepaid
by the customer. Upon receipt of the item, Flatlander will
reimburse the customer for shipping costs.
- Items must be returned in the original packaging, packed
inside another box (so that they may be re-sold).
- Items must be in their original condition and not have been
installed at any time or they will not be accepted.
- All returns must be sent prepaid. No collect shipments will
be accepted under any circumstances.
- We suggest you use UPS or
U.S. Postal Mail and insure your shipment for the full value to
protect yourself against loss.
- We cannot accept returns on custom or special ordered parts.
- Heavily damaged items not caused during shipping transit, or
exchanges beyond 30 days of original order date will not be
accepted.
- In the event an item is damaged from shipping, a claim must
be filed through UPS via Flatlander Racing. You must
contact us first in order to
file a claim.
How do I make a return?
Please contact our Customer Service
Department to make a return and receive a return authorization
number. All returns must be authorized before
being sent back to us.
How do I return a "drop-shipped" item?
Some items which are drop-shipped directly from the manufacturer may
be returned directly to their warehouse. Again, the item must be in
its original packaging and you must
contact our Customer Service Dept. before you send it back so
that we can arrange for the return. In most cases you will be given
a Return Authorization # and in some cases a name or department to
Attn: the package to. A 15% restocking fee will be
accessed upon the item(s) being returned once they have been
processed.
-------------------------------------------------------------------
Refunds
When will I get
my refund?
You should expect to receive your
refund within four weeks of giving your package to the return
shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to
receive your return from the shipper (5 to 7 business days), the
time it takes us to process your return once we receive it (3 to
5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days).
How will my refund be given?
All refunds for orders paid with Credit Cards will be credited to
the same card in which you placed the original order with. Orders
paid using money orders, bank checks, personal checks or wire
transfers will be refunded by a business check.
-------------------------------------------------------------------
Exchanging a Broken or Incorrect Item
If you placed your order online, it's always helpful if you have
your Order # and email address that you used when placing your order
handy.
My parts arrived broken, what
do I do?
You will need to
contactour Customer Service Dept. Please have the Part # of the
part that is broken ready to give to our Customer Service staff.
I received the wrong parts, what do I do?
You will need to contact our
Customer Service Dept. Please have the Part # of the wrong item that
you received, as well as the correct Part # that you need, ready to
give to us.
I ordered the wrong part and need to
exchange it!
You will need to
contact our Customer Service Dept.
Please have the Part # of the wrong item that you ordered, as well
as the correct Part # that you need, ready to give to us.
-------------------------------------------------------------------
Packing and Sending Your Return
How do I need to package my return?
All Items must be returned in the original packaging, packed inside
another box (so that they may be re-sold). Packages will not be
accepted for return if they are not packaged properly. You also need
to include the Return Authorization # (RAN#), and any Department or
Name given to you by our Customer Service Dept. Make sure that this
RAN# and Dept/Name is marked clearly on the outside of the box.
How should I ship my return?
We suggest you use UPS or U.S. Postal Mail and insure your shipment
for the full value to protect yourself against loss. All returns
must be sent prepaid. No collect shipments will be accepted under
any circumstances.
-------------------------------------------------------------------
Custom/Special Orders
Please refer to our Custom/Special Orders
section for all policies regarding ordering, changing or cancelling
custom/special orders.
-------------------------------------------------------------------
Product Specific Policies
Turbo Kits:
Turbo Kits are
subject to a 25% re-stocking fee
Custom/Special Order Parts:
-
Custom/Special Order Parts are non-returnable.
- No assembly or shop costs are covered for any installation or
removing of engine parts.
Custom Motors:
Custom Motors are non-refundable for any reason (please note that
the time to build custom motors will vary depending on the type of
motor and any potential complications that may arise. Motors taking
4-6 months to complete are not uncommon).
|
